Owners Portal - Rentyl

Adventure Awaits

Rentyl's RMS Owners Portal

What We Offer

Experiences

Chef Experiences

The Encore Resort Chef Experience is the ultimate dining experience offered! Welcome one of our skilled Chefs into your vacation home and watch as they prepare a delicious, multi-course meal right in front of your eyes! Looking for a more interactive experience? Get in on the action and learn to cook a gourmet meal in the comfort of your vacation home with our skilled Chefs!

Spa

Relax and rejuvenate with one of our spa services. The Ultimate Touch Professionals Mobile Spa Services offers facials, massages, manicures and pedicure, plus many other options, all in the comfort of your vacation home rental. We only use the finest botanical products that are not only beneficial to your body, but good for the environment as well.

Dining

Encore Resort provides many different options for dining all over the property. Whether you are interested in trying something new at one of our restaurants, getting a relaxing drink at our full-service bars or are interested in our In-Home Chef and Bartender Experience, we have every option covered. Dietary restrictions or allergies? No problem! Our chefs can work with you to create a delightful dining experience.

It's The Perfect Time To

Travel

Encore Resort

Margaritaville Resort

Bear's Den - Coming Soon

Destinations

Rentyl Updates

7/31/2020 Update

First and foremost we hope all is well with you and relatives as we keep navigating through 2020.

As you know, we are always looking to improve our services and systems, aiming to provide our owners with an optimized experience. With that in mind, we have recently made an adjustment to the format of our admin fees, currently known as “Maintenance Program” and “Linen Program,” combining both into one sole fee, which will be reflected on your monthly statements as “Home Care Program.” The Home Care Program will encompass all services provided through the Maintenance and Linen program without any modification to the existing services. Also, there will be no modification in costs whatsoever as the Home Care Program will be the exact sum of your existing Linen and Maintenance Costs. This adjustment will be seen starting on your July statement, which will be finalized in the next weeks and sent by mid-August as usual.

Please, do not hesitate to contact the Owner Ambassadors if you have any questions.

6/15/2020 Update

One of the large advantages that LRR/Rentyl has over their competition in the vacation home rental industry is our inhouse marketing team. In addition to outside agencies we have a team of professionals dedicated to the marketing of each of the curated residential resorts that we are affiliated with. This team can handle everything from overall strategy to web design, inhouse creative, and messaging. Having a dedicated marketing team for our business allows us to be much more agile than your typical rental management company which has to move with the everchanging winds of the local market.

The vacation industry was hit hard by the COVID-19 pandemic and the state of Florida is currently in the process of reopening. While many companies in the vacation lodging space are trying to reopen, LRR/Rentyl is aggressively ramping up from a marketing and operations standpoint. We were able to swiftly shift our messaging in both tone and content in order to properly position our resorts for the consumers who were eager to vacation as soon as we opened. We were also able to efficiently divert our marketing spend to the markets most likely to book vacations in our resorts given all of the changes that have come along with the pandemic.

From an operations standpoint, as we manage all of our residences collectively as a resort, we were able to make the necessary adjustments to ensure the health and safety of our guests, owners, and staff. These adjustments have been valuable in both our ability to reopen ahead of the majority of our competition as well as for marketing purposes.

4/2/2020 Update

Dear Homeowner,

First, all of us at Rentyl/LRR would like to send you our best wishes during these trying times. We know that together we will all get through this.

We understand that the COVID-19 pandemic is affecting people in varying degrees, and we are doing everything in our power to help.

This afternoon Florida Governor Ron DeSantis has issued a stay-at-home order for the entire state of Florida for 30 days beginning on 4/2/20. Only essential services will be allowed to operate during this period. Our team has been monitoring all communications from the various levels of government not only to comply with the proper “Social Distancing” guidelines/orders but also to pick up on an government assistance that may be of use to our homeowners. We will update you with any programs that become available.

We are also staying in constant contact with all of our partners such as Wholesalers and Online Travel Agents to ensure that we can take advantage of any relief or benefits that they may be offering. Currently Airbnb has committed $250 million dollars to cover some of the costs of cancellations that were due to COVID-19. Representatives from our team are working closely with Airbnb to secure as much of this money as possible.

When doing your own research for your property and assistance please remember that it is located in Osceola County. The county has the following website as a resource pertaining to COVID-19 issues: https://osceola.org/covid19/

Please note that many banks are offering deferment on mortgage payments during this COVID-19 period. The following link has information and further links to 20 different banks that are currently offering assistance: https://www.forbes.com/sites/andrewdepietro/2020/03/31/banks-deferment-mortgage-coronavirus/

Fannie Mae, Freddie Mac and the Federal Home Loan Banks are taking steps to help people who have been impacted by the coronavirus: https://www.fhfa.gov/Homeownersbuyer/MortgageAssistance/Pages/Coronavirus-Assistance-Information.aspx#Enterprises

To stay up to date on all executive orders for the state of Florida pertaining to COVID-19 you can monitor: http://floridahealthcovid19.gov/news/

The first wave of the Federal Stimulus Package is now in effect. We understand that not all of the options below will applicable to your rental property, but there may be another aspect of your lives/businesses where they may. Please consult with your tax professionals, financial advisors, and legal counsel for further advice and direction. Department of Economic Opportunity: Disaster relief bridge loans at the state level for up to $50,000

For more information click here: http://floridajobs.org/rebuildflorida/businessrecovery

EIDL SBA Loan (Economic Injury Disaster Loan): 3.75 interest over 30 years up to $2 million.

Paycheck Protection Program: This is a loan that is designed for small businesses and can will be forgiven as a grant if you meet the eligibility requirements after the 8-week period. You can use these dollars for working capital to pay payroll, payroll cost, Benefits, Rent, Utilities, Workers comp. You cannot reduce your PR cost by 25% and need to maintain average head count from prior periods to remain eligible. If you follow all those rules it will be 100% forgiven with no negative tax consequence essentially becoming a grant. Fact sheet and application below:

Applications:

https://home.treasury.gov/system/files/136/Paycheck-Protection-Program-Application-3-30-2020-v3.pdf

Borrowers:

https://bit.ly/3419OjU

We have not forgotten about your physical properties. From an operational standpoint LRR is taking steps in addition to the normal maintenance program to ensure that all properties are secure and utilities are properly managed during this time of lower occupancy. Our team is in the process of running a series of tiered additional audits/maintenance on all properties. The first audit was completed yesterday and was primarily focused ensuring that the properties are completely locked down, gas was manually shut off to the pool system, all lights and fans are off, drapes and blinds drawn, and water meter is reading properly. Please note that this is in addition to the normal maintenance program.

Please note we are not attorneys and the foregoing is not intended to be legal advice. Your response to the COVID-19 crisis may have legal or tax implications, and we encourage you to speak to your legal counsel and tax and financial advisors for more specific information.

3/26/2020 Update

Dear Homeowner,

Osceola County has issued a Stay-At-Home order that will begin Thursday, March 26, 2020, at 11:00 p.m. and will remain in effect until April 6, 2020 at 11:00 p.m. This order will not affect essential business and workers.

As public safety remains our top priority, we will continue to adhere to any and all guidelines and orders that are communicated by our local, state, and federal governments as well as health organizations. In line with state and federal guidelines the Encore Resort and Margaritaville Resort Orlando has made the decision to temporarily close the pools, waterpark, restaurants, and other amenities effective Friday, March 27, 2020.

Rentyl/LRR has been built with the necessary flexibility to adjust and adapt to crisis situations such as this and we are remaining open with the ability to serve our guests and owners by altering our operations according to the guidelines and orders from the authorities.

In fact, our maintenance department is currently in the process of performing additional audits and preventative maintenance on all properties in our inventory to ensure that we are properly protecting our owner’s investments and keeping utilities as low as possible during this period. We will send out additional information early next week about this process.

3/23/2020 Update

Rentyl/LRR continues to hold the safety of our owners, guests, and team members as our top priority. We are continuing to monitor all communications from the government agencies, including the World Health Organization and the Centers for Disease Control and Prevention. We will continue to be fluid and will adapt to this ever-changing information.

We are currently operating in a business as usual capacity with minimal adjustments. As the travel industry has been hit hard by the COVID-19 crisis our team has been working to provide the best possible service for our guests while minimizing the impact the crisis has on our owners. For guests that are looking to cancel bookings in the near future we are working with them to reschedule for later dates. We are handling any full cancellations on a case by case basis.

We are still able to provide all services from an operational level and have made adjustments in order to preserve the safety of our team, guests and owners. Housekeeping has been reduced to only performing departure cleans and maintenance is adjusting their workflow and prioritization of service calls in order to minimize human interaction.

Contingency plans have been put into effect for our Sales and Marketing teams. We are currently shifting our marketing spend and efforts in order to efficiently target the proper markets when the travel industry begins to rebound.

Rentyl/LRR will continue to look toward the future to adjust and adapt in order to provide the best possible service for our owners and our guests.

3/17/2020 Update

NDM Hospitality/LRR is aware that the coronavirus outbreak is of great concern and importance to travelers. Over the last few days, coronavirus, or COVID-19, has made an impact at various travel destinations across the globe including the state of Florida. While this ever-changing situation affecting the entire nation faces potential risk, the CDC is warning communities across the nation to prepare for potential spread.

The leadership teams at NDM Hospitality/LRR are continuing to stay aware of the situation, working closely to prepare and inform guests. We are closely monitoring guidance from government agencies, including the World Health Organization and the Centers for Disease Control and Prevention, and we will continue to follow their direction as new information is released.

While we are currently maintaining regular operations, our resort is prepared to modify operations with options that still allow us to provide guests a great experience. The wellbeing and safety of our guests and employees are always of the utmost importance. We’ve enhanced the techniques used to clean our locations and continue to educate our employees on proper sanitizing guidelines in accordance with the CDC and local health officials. We have made available hand sanitizer to our front-of-house employees and our guests. We are routinely sanitizing all customer touch points that receive the most amount of human contact. Any employees handling food or beverages must wear disposable gloves and our hand washing guidelines continue to reinforce the suggested time of 20 seconds with soap and water.

For all guests calling in to change our cancel their current reservations we are offering incentives and waiving all change fees to entice them to move their booking to later this year. If the guests will not or cannot move their bookings we are currently offering a full refund for their reservation.

From a Sales and Marketing standpoint our teams have begun implementing various marketing contingency plans in order to capture the greatest share of the current market and ramp up as the market rebounds and guests are looking travel once again.

Video Update

5/15/20

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